Journey gives your homeowners parts-and-labor coverage co-branded to your business and backed by AIG®. The plan attaches at the point of sale or after the fact. Your techs do the work. Your customers stay yours.
AIG
Underwriter on every plan
~$800
typical HVAC repair without coverage (up to $3,000 for major)
Parts + Labor
covered for the full plan term, no deductibles
~25¢/day
typical homeowner cost (varies by system, plan, dealer)
The big home warranty companies send your homeowner a renewal notice and dispatch their own tech. The homeowner picked you. They stay with a network.
OEM extended warranties cover parts. Not labor. Labor is more than half of most repair bills your customers will ever see.
Journey runs the other way. The homeowner stays with your business. Every plan is co-branded to you. Every claim routes back through your shop. Every active plan generates recurring revenue, with no added headcount and no claims processing on your books.
Whether the homeowner enrolls when they buy the system or you add the plan to an existing customer later, the coverage and the dealer relationship are the same.
i. Point of sale
The homeowner enrolls when they buy the system. The plan is co-branded to your shop and routed through Journey's infrastructure, with coverage beginning after a 30-day waiting period.
ServiceTitan integration is live. Other CRM and FSM integrations land per dealer demand.
ii. Aftermarket
Coverage attaches to your existing customers. Co-branded campaigns route enrollment back through your business, regardless of when the system was installed.
Best fit when you already have an install base earning trust.
Every claim routes back to your shop.
Backed by AIG. Branded to your business.
Point-of-sale attachment and aftermarket enrollment run through the same Journey portal. Look up any covered customer, their coverage, and payment status in one place, without standing up a second system or staffing a claims desk. Revenue and attachment reporting roll out as your book of plans grows.
The same relationship the homeowner already has with your business, carried through every claim.
Journey connects to your existing workflow. When a qualifying system goes in, your homeowner gets a coverage offer from you, not from a faceless third party.
Coverage begins after a 30-day waiting period. No inspection. Co-branded to your business. Backed by AIG.
When something fails, your techs handle it. You get paid for the work. Journey processes the coverage. The customer relationship stays with your business.
Every active plan generates revenue month after month, whether there's a service call or not.
Manufacturer warranties cover parts for a few years. Then the homeowner is on their own. Journey covers parts and labor for the full plan term. And if a system ever needs a repair that costs more than it's worth, the homeowner gets an Equipment Replacement Credit they can apply to a new install through your business.
The moat. When repair cost exceeds system value, the Credit rolls toward a new install through your business.
i.
Full repair coverage. Not the half-coverage homeowners assume they already have.
iii.
Typically around twenty-five cents a day instead of a typical $1,500 to $3,000 repair bill when a system fails.
iv.
Every claim routes to the dealer who installed the system. No dispatch network, no mystery contractor.
Coverage backed by AIG, a leading global insurance organization. Your homeowners get institutional protection. Your business keeps the relationship.
AIG
A Leading Global Insurance Organization
The big home warranty companies made a choice a long time ago: own the homeowner, dispatch whoever's nearby. Journey made a different choice. The homeowner enrolled through your business stays with your business. Your techs handle the service. Your name is on the communication. Journey runs the infrastructure. You own the relationship.
“We added a recurring revenue layer to every install without adding headcount. The homeowner stays with us, the claim routes back to us, and the math compounds month over month.”
Every active plan compounds month over month for the term you set. At volume that math gets serious fast. Run your own numbers.
Your inputs
Plan term
Preview math at provisional $14.99/mo plan price. Final pricing varies by equipment age, plan tier, and dealer markup.
Estimated plan revenue, 24-month term
$39,574
Roughly $19,787 per year from this cohort, compounding across new cohorts as you keep installing.
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