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Journey

Privacy Policy

Last updated: June 1, 2026

Introduction

Journey Connected Data, LLC along with its affiliates and subsidiaries (collectively, “Journey,” “we,” “us,” and “our”) is committed to maintaining the privacy and security of your personal information. This Privacy Policy (“Policy”) sets forth how we collect, use, disclose, and otherwise process the personal information we collect in the course of providing our products and services (the “Services”) which includes (i) when you visit any of our websites or mobile applications that post this Policy, including www.journeywarranty.com and the Journey mobile application (collectively, the “Websites”), (ii) purchase or use our products and services, including our platforms and APIs, or (iii) otherwise interact with us directly or indirectly. This Policy does not apply to personal information collected about job applicants.

Information Collection

In this Policy, “personal information” or “personal data” refers to any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. The personal information we collect about you depends on your relationship with us. For example, we may collect the following personal information in the following contexts:

  • Customers: About customers, prospective customers, and, as applicable, their representatives, we may collect business contact information such as first name, last name, email address, username and password, phone number, address, scheduling information, membership number, location, professional affiliation, and any other information shared with us in the customer service context. This information may be collected directly from customers and their representatives.
  • Consumers:About our customers’ customers (“consumers”) we may collect contact information such as first name, last name, email address, username and password, phone number, address, purchase and service history, location, and any other information shared with us regarding a consumer’s interaction with our customers. This information is collected from customers.
  • Website visitors:From visitors to our Websites, we may also automatically collect information about your computer or mobile device and your user activity when you visit our Websites. Some of this information (e.g., IP address, device identifiers) may constitute personal information. This is discussed further in the “Cookies and Tracking Technologies” section below.

By submitting or otherwise providing us with any personal information about another individual, you represent and warrant that you have provided all notices and obtained all permissions, consents, and authorizations necessary under applicable law to disclose that individual’s personal information to us and to permit our collection, use, and disclosure of such information as described in this Policy. You further confirm that the information you provide is accurate, up to date, and limited to what is necessary for the relevant purpose.

Cookies & Tracking Technologies

We, along with our third party partners and service providers (such as analytics and advertising networks), use first-party and third-party cookies and similar technologies such as tracking pixels, web beacons, and software development kits (referred to collectively herein as “cookies” or “tracking technologies”) to collect information about your use of the Websites and how you interact with emails we send. The information collected by these tracking technologies may include IP address, geolocation data, browser and device characteristics, operating system, language preferences, referring URLs, information about how and when you use the Websites, and other technical details. Depending on the Website you visit, it may use some or all of the following types of cookies:

  • Strictly Necessary cookies. These are cookies that are required for the operation of the Website. They cannot be turned off in our systems.
  • Functional cookies. These cookies provide enhanced functionality and personalization. If you do not allow these cookies, some of the Website may not function properly.
  • Performance and analytics cookies. These cookies may be set by us or by third party partners to allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Targeting and advertising cookies. These cookies may be set by us or by our third party advertising partners. They are used to track your online activity and deliver personalized advertisements. They may be used by third parties to build a profile of your interests and show you relevant ads on other sites. They make advertising more relevant to you, limit how often you see an ad, and help measure the effectiveness of advertising campaigns, including across devices and over time.

We use Google Analytics, among other third parties, to collect information such as the number of visitors to a site, the webpage that referred visitors to a site, and the pages visitors view within a site. You can opt-out of Google Analytics by downloading Google’s Opt-Out Browser Add-on.

In some of our email and text messages, we use a “click-through URL” linked to content on the Website and/or third-party websites. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on the Services and/or a third-party’s website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email or text messages.

Some internet browsers have “Do Not Track” or “DNT” features which, when turned on, send a signal to the website that the individual visiting the website does not wish to be tracked. Our Websites do not honor DNT signals.

You can enable or disable location services when you use the Services at any time, through your mobile device, computer, tablet, or other machine settings. You can also adjust your browser to block or delete cookies or to alert you when cookies are being set. Because browsers differ, we recommend consulting your browser’s help menu for instructions. Depending on your state of residence, you may also have the right to opt-out of targeted advertising; see further discussion below under the section titled “Privacy Rights Based on Residency.”

Information Use

Depending on how you interact with us and the Services, we may use your personal information to:

  • Provide and Improve Products and Services. Provide, activate, operate, maintain, develop, enhance, improve, and manage our Services and your accounts on our Services, monitor and analyze trends, usage, and activities, and to perform services requested by you.
  • Respond to You. Provide technical, product and other support and respond to your requests, inquiries, comments, concerns, and provide customer support. We may record and process communications for training, quality assurance, and administrative purposes.
  • Service Communications. Notify you about changes, updates and other announcements related to our Services and send you technical notices, updates, security alerts, support messages, and other transactional or relationship messages.
  • Personalize Your Experience. Customize our product offerings and present you with tailored content, and otherwise personalize your experience while using our Services.
  • Safety and Security. For safety and security, including to detect and protect against fraud or illegal activities, security incidents, and harm to rights, property or safety of our users or others.
  • Advertising and Marketing. Provide you with advertising, promotional messages and other information about products and services.
  • Research and Development. Conduct research and development, compile analytics, conduct industry and market research, develop and improve products and services, and other purposes consistent with our legitimate business needs.
  • Events and Offers. Facilitate events, contests, promotions or sweepstakes, and process and deliver entries, rewards, and prizes sponsored by us or our partners.

We may also use your personal information:

  • to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • to protect our, your, or others’ rights, privacy, safety or property, including by making and defending legal claims;
  • to prevent potentially prohibited or illegal activities;
  • to audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • to complete a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy;
  • to enforce the terms and conditions that govern the Websites;
  • to prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft;
  • as otherwise described to you at the point of collection; or
  • otherwise with your consent.

We may also combine or aggregate personal information or anonymize it in such a way that you may not reasonably be re-identified and may use such anonymized information for any purpose permitted by law. In such case, we commit not to attempt to reidentify the information.

Information Disclosure

We may share your personal information with third parties as described below.

  • Disclosures to our Vendors and Service Providers. To assist us in providing our Services, we may share personal information with vendors or service providers, such as those providing site hosting, business analytics, advertising, professional services, customer service, and fraud prevention.
  • Disclosures to Analytics and Advertising Partners.We do not “sell” personal information as that term is traditionally defined, but our use of certain third party analytics and advertising providers and social media companies may constitute a “sale” or “sharing of personal information for cross-context behavioral advertising” or “targeted advertising” as those terms are defined under certain state privacy laws. The personal information disclosed in this manner may include device identifiers, IP address, and browsing and purchase history. These partners use this information to provide us with analytics and digital advertising services and may also use it for their own purposes. See further discussion in the “Privacy Rights Based on Residency” section below.
  • Disclosures to Business Partners. Depending on our relationship with our business partners, we may share certain personal information with them, which they may process for their own purposes.
  • Disclosures to Affiliates. We may share personal information within our corporate family, meaning with our parent company and affiliated companies.
  • Business Transfers. If we are involved in a merger, acquisition, or other corporate transaction, we may share your personal information during the diligence process with counterparties and others assisting with the transaction, as well as with a successor as part of such a transaction. We may also share your personal information pursuant to a financing arrangement or event of bankruptcy.
  • Legal Requirements. We may also share personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to cooperate with law enforcement, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users, or the public, or (v) protect against legal liability.
  • Consent. We may also share your personal information with other third parties pursuant to your consent to do so.

Data Security

We maintain reasonable organizational, technical, and administrative measures designed to protect personal information against unauthorized or illegal access, destruction, use, loss, modification, or disclosure. We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of personal information, however, no data transmission or storage system is guaranteed to be 100% secure in all circumstances.

Data Retention

We retain the personal information described in this Policy for as long as needed to satisfy the purpose for which it was originally collected or for which there is a legitimate business purpose. We determine the retention period for each category of personal information based on: (i) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (ii) any legal or regulatory requirements applicable to such information, (iii) internal operational needs, and (iv) the need for the information based on any actual or anticipated investigation or litigation. We may also maintain for an indefinite period of time certain personal information that has been de-identified. This information is no longer considered personal information and we commit not to attempt to reidentify such information.

Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect any personal information from or about children under the age of 18, nor do we knowingly disclose personal information of children under 18 to third parties for valuable consideration or for cross-context behavioral advertising. If we learn we have collected or received personal information from a child under 18, we will make reasonable efforts to delete that information. If you believe we might have any information from or about a child under 18 and you would like us to delete it, please contact us.

Links to Other Websites

For practical reasons and for your information, our Websites may contain links to other websites, such as links to our pages on social media sites. We exercise no control over such other websites and we are not responsible for the content thereon. This Policy does not apply to third party websites, and we recommend that you review the online privacy policy of any website you visit to determine how the operator handles personal information collected through its website.

Communication Preferences

You have the following choices regarding the use of your personal information.

  • Marketing Emails.You may opt-out of receiving promotional or marketing emails from us at any time by using the “unsubscribe” link in the email you receive or otherwise contacting us at the information listed below. Please note we may continue to send you other non-marketing communications related to your relationship with us.
  • Marketing Text Messages.You can opt-out of receiving text messages at any time by replying “STOP” or otherwise contacting us at the information listed below.

Privacy Rights Based on Residency

Depending on your jurisdiction of residence (e.g., California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) and your relationship with us, you may have some or all of the privacy rights listed below with respect to the personal information we maintain about you. Please note that these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Confirm / Access / Know.You may have the right to request access to and obtain copies of personal information that we hold about you, including details relating to the ways in which we collect, use, and share your information. You may also have the right to obtain a list of the categories of third parties to which we have disclosed or sold personal information. Residents of California have the right to know the categories of personal information we have collected about them, the categories of sources from which the personal information is collected, the categories of personal information sold, shared, or disclosed, the business or commercial purpose for selling, sharing, or disclosing the personal information, and the categories of third parties to whom we have sold, shared, or disclosed their personal information. California’s “Shine the Light” law also permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you in a portable format and to request that we transfer it to a third party.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Withdraw Consent. You may have the right to withdraw your consent to the processing of your personal information.
  • Right to Opt-Out.You may have the right to opt-out of certain uses of your personal information such as for (i) targeted advertising, (ii) “sale” or “sharing” for cross-context behavioral advertising, or (iii) profiling or automated decision-making activities that result in a legal or similarly significant effect on you. We do not engage in (iii), but you can opt-out of uses (i) and (ii) by adjusting your cookies settings to reject performance and targeting cookies. Additionally, if you visit our Website with the Global Privacy Control opt-out preference signal enabled, if required by law, that signal will be treated as a request to opt-out of “sale,” “sharing,” and targeted advertising. Please note your request may apply only to the browser or device from which you submit the request. Learn more about the Global Privacy Control signal here.
  • Right to Appeal. You may have a right to appeal our decision if we decline to process your request in part or in full. You can do so by replying directly to our denial. If you are not satisfied with our response to your appeal, you may contact your state Attorney General.

Requests to exercise these rights may be made using the contact information listed at the end of this Policy or as otherwise set forth in this section. Only you, or as permitted by law, a person that you authorize to act on your behalf, may make a request related to your personal information. For certain requests, we must verify your request before we can fulfill it. Verifying your request will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or that the requestor is authorized to act on your behalf. We will not discriminate against you for exercising your privacy rights.

Additional Disclosures for California Residents

This section provides additional disclosures for residents of California, as required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”). Please remember that the information we collect varies based on our relationship with you and note that certain personal information or activities may not be reflected in this section because they are exempt from the CCPA.

CCPA Categories of Personal Information We Collect and How We Collect Them

We collect the following categories of personal information about California consumers. This information may be, or have been, collected directly, automatically when you use our Services, through third parties, or from publicly available sources.

  • Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, or other similar identifiers.
  • Personal Information described in Cal. Civ. Code § 1798.80(e), including name, address, telephone number, and employment information.
  • Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including internet or other similar activity, browsing history, search history, or information about a consumer’s interaction with our Websites.
  • Geolocation data, including location data inferred from mobile device or IP address.
  • Audio, electronic, visual, thermal, olfactory, or similar information, including audio recordings of customer calls or support calls.
  • Professional or employment-related information, including business contact information.
  • Inferencesused to create a profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, or attitudes.
  • Sensitive Personal Information, including device precise geolocation. We do not use sensitive personal information to infer characteristics about consumers.

Use and Disclosure of CCPA Categories of Personal Information

We use the personal information we collect for the business and commercial purposes described in the “Information Use” section above. We also disclose the personal information we collect as described in the “Information Disclosure” section above. We disclose each category of personal information to relevant service providers we have engaged to assist us with achieving the business or commercial purpose for which the information was collected. We do not sell personal information to third parties or share it for purposes of cross-context behavioral advertising.

Privacy Rights for California Residents Relating to Your Personal Information

Please refer to the “Privacy Rights Based on Residency” section above for information regarding the rights you have with respect to your personal information and how to exercise them.

Changes to This Policy

We may update this Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make updates, we will post the updated version on this page and indicate the date the Policy was last updated. We encourage you to review this page from time to time to check for updates. By using the Services after changes to the Policy, you are deemed to have accepted such changes.

Contact Information

If you have questions regarding this Policy or wish to exercise your privacy rights, please contact us at:

Journey Connected Data, LLC
By email: support@journeywarranty.com
By visiting our website: journeywarranty.com/get-in-touch
By phone: 1-888-770-8489