For Dealers / HVAC Dealers
For independent HVAC dealers. AIG®-backed. Dealer co-branded.
Turn every install into recurring revenue your service team can rely on.
Journey is the HVAC protection platform built for independent residential dealers. Every install opens three revenue paths your shop already has the trucks and techs to run. Coverage is co-branded to your business, underwritten by AIG, and serviced by your team. Recurring revenue compounds without adding headcount.
Underwritten by AIG, a highly accredited business.AIG
Underwriter on every plan
3 paths
new install, lapsed customer, dying system
$0
dealer cost to run the program
~25¢/day
typical homeowner cost (varies)
This page is for independent HVAC shops doing 10 or more installs a month.
If your shop is owner-operated, runs residential HVAC installs as the core of the business, and has a service department that depends on call volume, the math on this page is built for you.
The dealers running Journey today have a few things in common. They run their own techs (not a 1099 dispatch network). They live on lifetime customer value, not one-shot installs. They lose sleep when a homeowner who bought a system from them five years ago calls a warranty network for service. They want every install to keep paying for the next ten years.
If that's your shop, the rest of this page is the program.
Three revenue paths your shop already has the trucks for.
Most dealers leave money on the table at three specific moments: the install, the call from a customer whose old plan ran out, and the diagnosis on a system that isn't worth fixing. Journey is built for all three.
Path 1: Point of Sale
Attach coverage at the install.
Your tech finishes the install. The homeowner gets a protection offer co-branded to your shop, sent at the moment they care most about the equipment. Coverage begins after a 30-day waiting period. POS attach is the easiest revenue on this list because the customer is already in a buying mindset.
Path 2: Aftermarket
Re-engage the customers who lapsed.
Your install records from the past five to ten years are an asset most dealers never monetize. Journey runs co-branded outbound campaigns against your existing install base. Older systems often convert at the highest rate because the homeowner has felt the cost of an out-of-pocket repair.
Path 3: Equipment Replacement Credit
The dying-system play.
When a system needs a repair that costs more than the system is worth, the homeowner's plan converts to an Equipment Replacement Credit, applied toward a new install through your business. A money-losing service call becomes a new install with a customer who already trusts you.
What changes when an HVAC shop runs Journey.
Most independent HVAC shops are leaving the same revenue on the table. Here is what running a Journey program changes, install for install.
| Without Journey | With Journey | |
|---|---|---|
| Revenue per install | One-time install margin | Install margin + recurring plan revenue |
| Service department revenue | Tied to organic call volume | Recurring service revenue from active plans |
| % of customers retained past warranty | Drops to zero when OEM warranty ends | Stays connected to your shop for life of the plan |
| Failed-system outcome | Out-of-pocket repair or competitor install | Equipment Replacement Credit converts to your install |
| Underwriting | None, risk is on the homeowner | AIG underwrites the obligation |
| Dealer cost to run | N/A | $0 setup, $0 ongoing |
See it in 20 minutes.
Most dealers who sit down with us say the same thing: “I didn't know something like this existed.” Book a short call and we'll walk your volume through the math and the homeowner experience.