For Dealers / Home Improvement
For home improvement retailers. AIG®-backed. Co-branded to your stores.
Add a recurring revenue layer to your HVAC install program.
Journey is the HVAC protection platform built to standardize behind your install program at scale. Coverage is co-branded to your stores. The plans are underwritten by AIG. Your install partners run the service. Every active plan compounds into program revenue across every region you operate.
Underwritten by AIG, a highly accredited business.AIG
Underwriter on every plan
~3 weeks
from kickoff to go-live, store-by-store
$0
retailer setup cost
Multi-region
one program, every store
Your install program already wins the customer. The recurring revenue layer is what most retailers leave on the table.
A homeowner buying an HVAC install through your program already chose your stores, your install partners, and your brand. That is the hardest customer-acquisition step in the category, and your program already cleared it.
What happens next is where the margin shape changes. Most retail HVAC install programs hand the homeowner a manufacturer warranty card and end the relationship at install completion. Parts only. No labor. A few years of coverage. Then the homeowner ages out of warranty and the next service event routes anywhere, usually not back through your program.
Journey adds the recurring revenue layer that sits behind every install. Coverage is co-branded to your stores. The plan terms are standardized across regions. The homeowner stays inside your program orbit because the protection they hold is tied to your name. When a service event happens, the call routes to your install partner, not to a third-party network that pulls the homeowner out of your channel.
That is the reattachment lift. Every install becomes a multi-year revenue relationship instead of a one-time transaction.
What the recurring revenue layer looks like at retailer scale.
The program economics are the reason category managers run the math. Three numbers shape it.
Attach rate
A meaningful share of homeowners accept the protection offer at install. Retailer channels with point-of-sale attach mechanics tend to outperform field-only channels because the offer surfaces while the homeowner is already in a buying mindset.
Reattachment lift
When a covered system needs service, the call comes back to your install partner instead of disappearing into a third-party network. That recovers service revenue that otherwise leaves the retailer ecosystem entirely.
New-install pull-through
When a system reaches end-of-life, the homeowner's plan converts to an Equipment Replacement Credit. End-of-life systems become new install opportunities with customers who already trust your stores.
Your brand on every touchpoint. Standardized across every store.
A retail HVAC install program at scale runs into two co-brand problems. The first is brand control. Most warranty programs that work through retailers replace the retailer's brand identity with their own. The homeowner ends up with a plan that looks like the warranty company's plan, not the retailer's. That breaks the program's brand standard and pulls the customer into someone else's renewal funnel.
The second is regional consistency. A program that operates across regions, stores, and install partners needs the same plan terms, the same homeowner-facing materials, and the same claim experience in every market. Variability across regions is what category managers are hired to remove.
Journey is built for both. The plan is co-branded to your stores. Your logo runs alongside Journey's on every homeowner-facing surface. The plan terms are standardized at the underwriter level, not improvised market by market.
Book a retail program demo.
The conversation starts with your install volume, your store footprint, and the program shape we'd build inside your channel. Twenty minutes on a call.